Storage Chelsea Terms and Conditions
These Terms and Conditions set out the basis on which Storage Chelsea provides storage, removal and associated services within the United Kingdom. By placing a booking, using our services, or accessing any storage facility arranged by us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking or use our services. These Terms and Conditions do not affect any rights you may have under applicable consumer protection legislation.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business that books or receives services from Storage Chelsea.
Services means any storage, removal, packing, handling, transportation, loading, unloading, or related services supplied by Storage Chelsea.
Goods means the items that you ask us to store, move, pack, handle or otherwise deal with under these Terms and Conditions.
Contract means the agreement between you and Storage Chelsea for the provision of services, which incorporates these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Chelsea provides domestic and commercial storage and removal services, including short term and long term storage, local removals, and associated handling and packing services. The precise scope of services to be supplied will be set out in our quotation or booking confirmation.
All services are provided subject to availability, any access restrictions at the collection and delivery addresses, and any applicable laws or regulations relating to transport, storage, and waste management.
3. Booking Process
3.1 To request a booking, you may provide details of your requirements, including collection and delivery addresses, access details, the nature and volume of goods, and preferred dates. We may conduct a survey or ask additional questions to assess your needs before issuing a quotation.
3.2 Any quotation we provide is an offer to supply services based on the information you have given us. Quotations are not binding until you accept them and we confirm the booking. Quotations are normally valid for a limited period as stated in the quotation, after which they may be subject to revision.
3.3 A contract between you and Storage Chelsea is formed when we issue a written booking confirmation or otherwise expressly confirm acceptance of your booking. We reserve the right to decline any booking at our discretion.
3.4 You are responsible for ensuring that all information provided in connection with the booking is accurate and complete. If the information supplied is incomplete or inaccurate, we may adjust the price, amend the services, delay the work, or cancel the booking in accordance with these Terms and Conditions.
4. Access, Parking, and Service Conditions
4.1 You must ensure that we have adequate access to the property and storage areas on the agreed dates and times. This includes arranging suitable parking for our vehicles and, where required, obtaining any permits or authorisations from local authorities or building management.
4.2 If access is restricted, delayed, or unsafe, or if we are unable to park as reasonably required, we may charge additional fees for waiting time, extra labour, or alternative parking arrangements. We are not responsible for any parking fines or penalties resulting from your failure to provide or arrange appropriate parking.
4.3 You must ensure that the premises are safe and suitable for our staff to carry out the services, including adequate lighting and clear walkways. We may decline to handle items or work in areas we reasonably consider unsafe or unsuitable.
5. Customer Responsibilities
5.1 You are responsible for:
Ensuring that goods are properly packed, labelled, and prepared for removal or storage, unless packing services are specifically included in our quotation.
Separately identifying any fragile, valuable, or delicate items requiring special care.
Ensuring that all appliances are disconnected, defrosted, drained, and otherwise prepared for transport or storage.
Ensuring that any necessary permissions or consents from landlords, managing agents, or other relevant parties are obtained before the services take place.
5.2 You confirm that you are the owner of the goods or are authorised by the owner to enter into the contract and to arrange storage or removal of the goods.
6. Goods That We Do Not Accept
6.1 You must not submit for removal or storage, and we will not accept, any of the following items:
Perishable goods or goods requiring controlled temperature or special care not agreed in writing.
Living plants or animals.
Hazardous, dangerous, or illegal items, including but not limited to explosives, firearms, ammunition, gas cylinders, chemicals, solvents, or any items classified as hazardous or prohibited under applicable law.
Money, securities, deeds, bonds, precious metals, jewellery, watches, or items of exceptional value unless expressly agreed in writing and appropriately insured.
6.2 If such prohibited items are discovered in your goods, we may remove, dispose of, or otherwise deal with them at your cost and without liability to you, and we may terminate the contract immediately.
7. Payments and Charges
7.1 Prices and rates for services are as set out in our quotation or booking confirmation and may be calculated by reference to the volume, weight, time required, distance, and any additional services requested.
7.2 Unless otherwise stated, all charges are exclusive of any applicable taxes, fees, and statutory charges that may be imposed by law. Any such amounts will be added to the final invoice where applicable.
7.3 We may require a deposit or advance payment to secure your booking. The required amount and due date will be stated in the quotation or booking confirmation. We are under no obligation to provide services until the required deposit or advance payment has been received in full and cleared.
7.4 All invoices are payable by the date specified on the invoice or at the latest on completion of the services, whichever is earlier, unless we agree otherwise in writing. Payment must be made in the form and currency stipulated by us.
7.5 If payment is not made when due, we may charge interest on overdue amounts at the maximum statutory rate permitted under applicable law, calculated daily until payment is received in full. We may also suspend or withhold further services, including access to stored goods, until all outstanding sums are paid.
8. Cancellations and Amendments
8.1 You may cancel or amend your booking by giving us prior written notice. Charges may apply depending on when you notify us and the nature of the change.
8.2 If you cancel more than a specified number of working days before the agreed service date, a reduced cancellation fee or no fee may apply, as set out in your quotation or booking confirmation. If you cancel with less notice, up to the full service charge may become payable.
8.3 Where you request a change of date, address, or scope of work, we will use reasonable efforts to accommodate the change, but we cannot guarantee availability. Additional charges may apply due to rescheduling, longer travel, increased volume, or additional labour.
8.4 We may cancel the contract or any part of the services at any time by written notice if you fail to make payments when due, if you breach these Terms and Conditions, if we reasonably believe that continuing the contract may be unlawful or unsafe, or due to events beyond our reasonable control.
9. Storage Terms
9.1 Where storage services are provided, your goods may be stored in a facility operated by us or by a third party appointed by us. The location of the facility may change from time to time for operational reasons.
9.2 Storage charges are normally invoiced in advance and are payable on the dates specified by us. If storage fees are not paid when due, we may restrict access to the stored goods and charge interest on overdue sums.
9.3 You must give us reasonable notice if you wish to access, add to, or remove goods from storage. Access is subject to our facility opening hours, security procedures, and any applicable administrative or handling charges.
9.4 If any storage charges or other fees remain unpaid following our written notice requesting payment, we may exercise a lien over the stored goods and, ultimately, dispose of or sell the goods in accordance with applicable law to recover outstanding sums and reasonable costs.
10. Waste Regulations and Disposal
10.1 Storage Chelsea complies with applicable UK waste and environmental regulations. We will not remove or dispose of waste or unwanted items unless this has been expressly agreed as an additional service.
10.2 Where waste removal or clearance services are provided, you confirm that you have the right to authorise disposal of the items and that the items do not include hazardous or prohibited materials, unless previously declared and accepted in writing by us.
10.3 Any charges for waste removal and disposal will be set out in the quotation or agreed separately. Additional charges may arise if the volume, weight, or type of waste differs from the information you originally provided, or if specialist disposal methods are required by law.
10.4 You remain responsible for any fines, penalties, or legal consequences arising from incorrect information provided about the nature or origin of items designated for disposal.
11. Our Liability
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay, is subject to the limitations set out in this section.
11.2 We will not be liable for any loss or damage that arises from:
Wear and tear, inherent defects, or pre-existing damage to your goods.
Goods that are fragile or not adequately packed by you when packing services are not part of the contract.
Changes in atmospheric conditions, damp, mould, or vermin, unless caused by our failure to act with reasonable care.
Delay or failure caused by events beyond our reasonable control, including severe weather, road closures, accidents, or industrial action.
11.3 To the maximum extent permitted by law, our total liability for loss of or damage to your goods, however arising, shall not exceed a fair market valuation of the affected items, subject to any specific limits set out in the quotation or any separate insurance arranged.
11.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if we have been advised of the possibility of such loss.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be excluded or limited.
12. Claims and Time Limits
12.1 You must inspect your goods as soon as reasonably possible after completion of the services or removal from storage. Any visible loss or damage should be communicated to us as soon as practicable.
12.2 Any claim for loss of or damage to goods or for delay must be submitted to us in writing within a reasonable period and no later than the time limits set by applicable law or any specific timescales stated in our quotation or contract documents.
12.3 We may request supporting evidence in relation to any claim, including photographs, inventories, and proof of value. You must co operate with us and any appointed assessor or insurer in investigating and resolving the claim.
13. Insurance
13.1 We strongly recommend that you maintain appropriate insurance coverage for the full value of your goods during removal and storage. Where we offer insurance options, these will be described separately and may be subject to their own terms and conditions.
13.2 If you choose to rely on your own insurance, you are responsible for ensuring that the cover is adequate and that your insurer is aware of the nature of the services being provided. We are not responsible for any shortfall between the value of your goods and any insurance proceeds you may receive.
14. Data Protection and Privacy
14.1 We collect and process personal information in order to provide and manage our services, handle bookings, payments, and communications, and to comply with our legal obligations.
14.2 We will take reasonable steps to keep your personal information secure and to use it only for legitimate business purposes in accordance with applicable data protection laws.
15. Termination
15.1 Either party may terminate the contract by giving written notice if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being asked to do so.
15.2 Upon termination, all outstanding sums become immediately due and payable. You must arrange for the prompt removal of any goods held in storage, subject to payment of all charges due. If you fail to do so, we may exercise a lien and dispose of the goods in accordance with applicable law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer and applicable law grants you the right to bring proceedings in another jurisdiction, nothing in this clause limits that right.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 No person other than the parties to the contract shall have any rights under or in connection with it, whether pursuant to legislation relating to third party rights or otherwise.
17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless we agree in writing to apply a different version.
